Refund & Returns Policy – Brothers Auto Care

Effective Date: May 19, 2026

Thank you for choosing Brothers Auto Care. We value customer satisfaction and aim to provide quality auto parts and professional automotive services.

Please read our Refund and Returns Policy carefully.

1. Auto Parts Returns

We accept returns on eligible auto parts subject to the following conditions:

• The item must be unused and in its original packaging
• The return request must be made within 7 days of receiving the item
• Proof of purchase or invoice must be provided
• Parts must not be damaged, installed, altered, or missing components

2. Non-Returnable Items

The following items are generally non-returnable:

• Electrical parts once installed
• Special-order parts
• Used or installed parts
• Damaged items caused by incorrect installation
• Clearance or sale items

3. Incorrect or Defective Parts

If you receive an incorrect or defective part, please contact us immediately. We may offer:

• A replacement part
• Store credit
• A refund where applicable

Our team may request photos or additional information before processing the claim.

4. Refund Process

Approved refunds may be processed through the original payment method.

Please allow several business days for the refund to reflect depending on your bank or payment provider.

5. Vehicle Repair Services

Refunds for labor or repair services are handled on a case-by-case basis.

If you experience any issue related to a repair performed by Brothers Auto Care, please contact us immediately so we can inspect and resolve the matter professionally.

6. Delivery Costs

Delivery or courier fees are generally non-refundable unless the return is due to our error or a defective product.

7. Cancellation Policy

Orders for special-order parts may not be canceled once the order has been processed with suppliers.

8. Return Approval

All returns must first be approved by our support team before items are sent back.

Unauthorized returns may not be accepted.